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Mobile Network Audit & Benchmarking

Al-Hobess has the capabilities through a Professional Solution, to achieve Operator target to improve its network performance through improving the end-user experience based on real customer’s perception.

Audit Programs are an inherent feature of our portfolio and are also an important and growing service offering to our telecom clients. Our approach incorporates best practices based on recognized professional standards. The end-to-end audit is the most comprehensive looks at performance and benchmarks the Network Service performance against similar operators locally & elsewhere in the world.

We have the experience to perform the below Network Audit & Benchmarking services:

  • Assess the end-to-end performance of Mobile voice and mobile broadband services.
  • Mobile Network Performance Benchmark with local competitors and equivalent world Best in Class (BiC) networks.
  • Capture the end users radio experience for 100% of the customers all the time across all mobile Technologies (2G, 3G & 4G), in order to base the audit on real customer experience to complete or replace drive test data collection.
  • Measuring the agreed customer-centric KPIs on the whole monitored area and on the important groups of subscribers/locations.
  • Analyze the data and Prioritizing the issues, and digging into the worst performing locations, worst performing subscribers and subscriber groups, worst performing devices (independently of the network KPIs)
  • Investigating the issues using all the collected call traces, sorting the issues (customer related, device related, location related, radio related, non-radio related).
  • Identifying the root causes of the issues wherever possible
  • Produce Resolutions & Recommendations or further investigation.
  • Collecting another batch of data to provide a before/after comparison.

 

Our Network Quality offering includes:

  • Customer Experience Management
  • Network Benchmarking
  • Network Audits
  • Network Performance Improvements
  • Network Quality Management