We have the experience to perform the below Network Audit & Benchmarking services:

• Assess the end-to-end performance of Mobile voice and mobile broadband services.
• Mobile Network Performance Benchmark with local competitors and equivalent world Best in Class (BiC) networks.
• Capture the end users radio experience for 100% of the customers all the time across all mobile Technologies (2G, 3G & 4G), in order to base the audit on real customer experience to complete or replace drive test data collection.
• Measuring the agreed customer-centric KPIs on the whole monitored area and on the important groups of subscribers/locations.
• Analyze the data and Prioritizing the issues, and digging into the worst performing locations, worst performing subscribers and subscriber groups, worst performing devices (independently of the network KPIs)
• Investigating the issues using all the collected call traces, sorting the issues (customer related, device related, location related, radio related, non-radio related).
• Identifying the root causes of the issues wherever possible
• Produce Resolutions & Recommendations or further investigation.
• Collecting another batch of data to provide a before/after comparison.

Our Network Quality offering includes:

• Customer Experience Management
• Network Benchmarking
• Network Audits
• Network Performance Improvements
• Network Quality Management